Return & Exchange Policy

We want you to love your purchase. If you’re not completely satisfied, we’re happy to offer returns or exchanges on eligible non-personalized items, subject to the requirements below.

1. Return & Exchange Window

Non-personalized items may be returned or exchanged within 14 days of receipt.

The 14-day return period begins on the date your order is delivered.

2. Eligibility Requirements

To be eligible for a return or exchange, the item must:

• Be a non-personalized product.

• Be returned within 14 days of receipt.

• Be unused and in its original condition.

• Include all original accessories, tags, and materials, when applicable.

We reserve the right to refuse a return or exchange if the item does not meet these requirements.

3. Custom & Personalized Products

All custom and personalized products are final sale and are not eligible for return or exchange.

Because these items are made specifically for you, we are unable to accept returns or exchanges due to a change of mind, incorrect selection, or other personal preference.

If your custom or personalized item arrives damaged, defective, or incorrect, please contact us as soon as possible so we can review the issue and determine an appropriate resolution.

4. How to Request a Return or Exchange

To request a return or exchange, please contact us at hello@thebeadedleash.com within 14 days of receiving your order. Please include your order number and a brief description of the item you would like to return or exchange.

Please do not send an item back without contacting us first. We will provide instructions and the return address for completing your return or exchange.

5. Return Shipping

Unless an item is defective, damaged, or incorrect, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is due to an error on our part or the item arrived damaged or defective.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us at hello@thebeadedleash.com as soon as possible after delivery. Please include your order number and photos of the item and packaging when applicable.

We will review the issue and work with you to provide an appropriate resolution.

7. Exchanges

Eligible non-personalized items may be exchanged within the 14-day return window, provided the item meets all return requirements.

If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.

8. Refunds

Once your returned item is received and inspected, we will notify you whether your return has been approved.

Approved refunds will be issued to the original payment method. Please allow your payment provider additional time to process and post the refund to your account.

9. Final Sale Items

Custom and personalized products are final sale and are not eligible for return or exchange, except in cases where the item arrives damaged, defective, or incorrect.

If you have any questions about our return or exchange policy, please contact us at hello@thebeadedleash.com.